Many poor families in Pakistan depend on the Benazir Income Support Program (BISP). This money helps them buy food and meet daily needs. But sometimes, people do not get the full amount. Some agents cut money unfairly. This is wrong. It causes big problems for poor people. To stop this, BISP has made a simple complaint system.
You can now report this issue easily. You just need to follow some simple steps. The system is for everyone. Even if you are not educated, you can still file a complaint. It is your right to get full money. If any amount is cut or missing, you must report it.
📋 How to File a Complaint for BISP Deduction
There are two main ways to file a complaint. You can visit the BISP office or call the helpline. Both ways are safe. BISP will listen to you. They will also give your money back if the complaint is real.
📍 Method 1 – Visit BISP Tehsil Office
If you can go outside, this is the best way. Follow these easy steps:
- Go to the nearest BISP office
- Ask for the Assistant Director
- Get the BISP Complaint Form
- Fill in the correct details like:
- Your full name
- CNIC number
- Mobile number
- Area where you got the payment
- How much money was cut
- Give the form to the staff
- Take a copy or write down the complaint number
Once you file it, BISP will:
- Check your case
- If they find a problem, they will return your money
- They will punish the agent who stole your money
📞 Method 2 – Call BISP Helpline
If you live far or can’t travel, call the helpline. This is also easy.
- Dial 0800-26477 using your registered number
- Tell the agent:
- Your full name
- CNIC number
- Name of payment center
- Amount taken
- Clearly explain the issue
- Note the complaint number
BISP will then:
- Check the issue
- If it is true, they will give full money back
🧾 What You Need to File a Complaint
Always keep the following:
- Your original CNIC
- Your registered mobile number
- The exact amount that was deducted
- The location where you received money
- The date you got the payment
These things make the process faster.
✅ Tips for Smooth Process
- Take your original CNIC
- Use your own SIM to call
- Ask staff for help if you can’t fill the form
- Stay calm and polite
- Keep your complaint number safe
📌 Quick Overview
| Method | Details |
|---|---|
| Tehsil Office Visit | Fill complaint form in person |
| Helpline Call | Call 0800-26477 to report deduction |
| Needed Info | CNIC mobile number deduction details |
| Refund Time | Few working days |
❗ Why Complaints Matter
Some people think it’s normal to lose money. It’s not normal. Filing a complaint is very important. It helps you and other poor families. It stops cheating. It improves the system. It also gives justice to poor people.
Every complaint tells the system that fraud is not allowed. Your voice is powerful.
🔄 What Happens After Complaint
- BISP will investigate
- They may call you or visit the center
- If the complaint is correct, you get your full amount
- The agent will be punished
This process may take a few working days.
🛡️ Final Advice
- Never let anyone cut your BISP money
- Always collect the full amount
- Report any deduction immediately
- Help others to complain too
- The system becomes better when everyone speaks up
❓ FAQs
Can I file complaint without CNIC?
No. You must show your original CNIC.
Can someone else file for me?
Yes. But they need your CNIC and your permission.
When will I get refund?
Usually in few working days after checking.
What if the staff refuses to help?
Call the helpline and report them.
Can I file again for a new deduction?
Yes. You must report every time money is cut.